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Customer Focus Ideas
Oct 3, 2013 by
Deleted User (9 points)
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Customer Focus Ideas
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I work in Customer Service. I receive countless calls from frustrated citizens that have been connected to numerous departments before they got to me. And depending on the reason they're calling, I...
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I work in Customer Service. I receive countless calls from frustrated citizens that have been connected to numerous departments before they got to me. And depending on the reason they're calling, I may have to connect them yet another time. If we give Phone Client access to all county personnel, we will all have access to extensions for our departments, personnel and other county municipalities. The Phone Client also has contact numbers for local non profit businesses, state and federal government, and other key contacts that citizens have asked for. If all personnel had the phone client, then the middle man would be eliminated. The time citizens have to spend on the phone with us will be greatly reduced, and the most important issue is less frustration for the citizens! This is an idea that should not cost the county any more funds. It will just require giving computer access to more personnel in the county to the Phone Client.
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Aug 23, 2018 by
Deana Scott (5 points)
1Votes Up
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I work in Customer Service. I receive countless calls from frustrated citizens that have been connected to numerous departments before they got to me. And depending on the reason they're calling, I may have to connect them yet another time. If we give Phone Client access to all county personnel, we will all have access to extensions for our departments, personnel and other county municipalities. The Phone Client also has contact numbers for local non profit businesses, state and federal government, and other key contacts that citizens have asked for. If all personnel had the phone client, then the middle man would be eliminated. The time citizens have to spend on the phone with us will be greatly reduced, and the most important issue is less frustration for the citizens! This is an idea that should not cost the county any more funds. It will just require giving computer access to more personnel in the county to the Phone Client.
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If a customer fills out a form answering the questions just as they are asked it should be correct at that them. If forms are antiquated or no longer used as they were initially intended - we should...
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If a customer fills out a form answering the questions just as they are asked it should be correct at that them. If forms are antiquated or no longer used as they were initially intended - we should update them. It is very frustrating to a customer when they have taken the time to fill out the form - only to be told - well we ignore that part or this address has to match the one on the next page (even when it specifically asks for something different) Consistency is very important to customer service.
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May 6, 2016 by
Linda Cagnoli (5 points)
1Votes Up
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If a customer fills out a form answering the questions just as they are asked it should be correct at that them. If forms are antiquated or no longer used as they were initially intended - we should update them. It is very frustrating to a customer when they have taken the time to fill out the form - only to be told - well we ignore that part or this address has to match the one on the next page (even when it specifically asks for something different) Consistency is very important to customer service.
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As our customers, aka neighbors, use cell phones and electronic devices to interact with the departments, they may also rely on the department location maps that are included on the website. The new...
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As our customers, aka neighbors, use cell phones and electronic devices to interact with the departments, they may also rely on the department location maps that are included on the website. The new website most likely will increase that use with its friendly, responsive interface. At this time, Google maps is only as good as the department that takes ownership of the information. Because important office locations are a combination of both BCC and Constitutional services, the best way to create an accurate naming of a building and the tenants, is for all to cooperate and send unified information to Google (Yahoo and Bing too) to make it easier for neighbors to locate a County office or service. Mapping information should includes all public offices at a given location.
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Feb 26, 2018 by
Deleted User (7 points)
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As our customers, aka neighbors, use cell phones and electronic devices to interact with the departments, they may also rely on the department location maps that are included on the website. The new website most likely will increase that use with its friendly, responsive interface. At this time, Google maps is only as good as the department that takes ownership of the information. Because important office locations are a combination of both BCC and Constitutional services, the best way to create an accurate naming of a building and the tenants, is for all to cooperate and send unified information to Google (Yahoo and Bing too) to make it easier for neighbors to locate a County office or service. Mapping information should includes all public offices at a given location.
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Our community is becoming more diverse and we need to be more proactive with assisting clients/citizens not well versed in English. It would be helpful to allow the option to view our website in...
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Our community is becoming more diverse and we need to be more proactive with assisting clients/citizens not well versed in English. It would be helpful to allow the option to view our website in Spanish, French, or other language of choice.
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May 7, 2018 by
Deleted User (5 points)
1Votes Up
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Our community is becoming more diverse and we need to be more proactive with assisting clients/citizens not well versed in English. It would be helpful to allow the option to view our website in Spanish, French, or other language of choice.
