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Customer Focus Initiative

Community Voice


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  1. Customer Focus Ideas

    Customer Focus Ideas

    Oct 3, 2013 by Deleted User (9 points)

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  2. Give all BOCC employees that interact by phone with the public/citizens access to the Interaction Desktop Phone Client.

    I work in Customer Service. I receive countless calls from frustrated citizens that have been connected to numerous departments before they got to me. And depending on the reason they're calling, I...

    Aug 23, 2018 by Deana Scott (5 points)

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  3. Identify weaknesses in County forms or the processing of existing forms in an effort to assure a positive experience for customers

    If a customer fills out a form answering the questions just as they are asked it should be correct at that them. If forms are antiquated or no longer used as they were initially intended - we should...

    May 6, 2016 by Linda Cagnoli (5 points)

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  4. Coordination between BCC and Constitutional Officers to update Google Maps

    As our customers, aka neighbors, use cell phones and electronic devices to interact with the departments, they may also rely on the department location maps that are included on the website. The new...

    Feb 26, 2018 by Deleted User (7 points)

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  5. Provide a button with the option to convert webpages to Spanish, French, or language of choice.

    Our community is becoming more diverse and we need to be more proactive with assisting clients/citizens not well versed in English. It would be helpful to allow the option to view our website in...

    May 7, 2018 by Deleted User (5 points)

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